November 15, 2024
Scheduling an appointment:
1. IdentoGO is the preferred Texas Certification Board’s (TCB) vendor for the FBI fingerprinting background checks. You will need to go ONLINE to schedule an FBI Background Check at IdentoGo.com. If you have completed a background check with IdentoGO in the past, you will need to call them to make your appointment. Their system will not allow you to make a new online appointment. For Texas IdentoGO appointments, you may call 877-783-4187.
2. You will need to request to schedule a specific type of background check. The type you will select is ‘Service Code 111VVQ – Retail Services FBI – Identity History Check – Personal Review’.
3. You will be asked for your zip code to locate the IdentoGO office closest to you. Pick your preferred IdentoGo office location, and select a time and date that works for you.
4. Check your email for a confirmation email with your UE ID number and appointment information. IdentoGO will send you an email from their [email protected] email address. We suggest you check your spam folder if it is not in your email inbox.
Retrieving your Results
The receipt you receive after completing your appointment has instructions on checking for your results. They will send the results from their [email protected] email address. You will be given an option for how to receive your background check secure access code. Once you enter that code you should be able to review and download your criminal history report. You will need to upload your results to your initial peer certification application, step-7, background check, in your Certemy account. For lost receipts and/or assistance with background check results please call 877-783-4187.
Be aware that you can only retrieve your results from a computer. It will not work if you are trying to access it from a mobile device. You will have 30-days from the date you receive your criminal history report to access it. Once you access it IdentoGO only allows
you 7-days for you to download your results. If you miss the deadline you will be required to complete a new IdentoGO appointment.
